We receive a plethora of notifications and messages daily. Finding out what’s important among a flood of notifications and messages can take a lot of time, thereby lowering productivity. To tackle this, we need to refocus attention on what really matters. A simple solution is to rely on asynchronous communication…

When you merge two support help desk departments that come from different organizations, you save money, speed up delivery, and save yourself the hassle. Read on to learn what to do when you merge help desk instances. Why Perform Merging of Helpdesk Instances? We know there are certain times when it is actually advantageous to move…

What is a knowledge base? Well, for a company, a knowledge base is a way to improve and strengthen their customer support by providing the necessary information to the customer. It’s a tool which provides information to the customer about any possible query or issue’s solution, saving their time. Knowledge…

Customer support should be the main focus of any organization. This is where help desks come in, they play an integral role in customer support for any business. It is an important decision to choose a specific help desk as it not only improves customer support but it also can…

Managing a growing business today will mostly be impossible without a service desk. Customers demand quick resolutions for problems in products and services. They often require assistance in understanding the products they’ve bought and sometimes the instructions are not on the website. If you have an IT business or IT-dependent…

Many tools have shaped and affected the process of IT service management. The number of these tools has significantly increased in the past few years. And this is partly because of how suppliers have become more aware of navigating and improving their key functions among various organizations. …

With constantly growing customer demands, the number of customer service software for companies of different sizes and industries has become enormous. So, there’s no wonder it’s too difficult to choose only one variant, especially when each of them tries to be more exclusive and advanced at any rate. Closer to…

Customer support is very important for a business to keep customers happy. And the ticketing system plays an integral part in improving and boosting the sales of the business. However, it can be stressful to handle both the business and customer support aspects at the same time. …

You can easily overcome your customer service issues with help desks. Its basic purpose is to bring back the end-user into a functioning mode. Apart from this, it is also responsible for customer satisfaction, improving productivity, saving cost, and optimizing your resources. If you are looking to outsource your customer…