An Ultimate Review of Cherwell and ServiceNow
Many tools have shaped and affected the process of IT service management. The number of these tools has significantly increased in the past few years. And this is partly because of how suppliers have become more aware of navigating and improving their key functions among various organizations. Consequently, the market has become more open to numerous possibilities with the help of perfect ITSM network solution.
Keeping that in mind, we will compare the various features and aspects of Cherwell vs. ServiceNow, so you could choose the optimal solution that is suitable for your business needs.
What is Cherwell?
The expertise of Cherwell lies in IT service management solutions. It uses the configuration management database (CMDB) to keep records of hardware and software assets. And the PinkVERIFY certification helps Cherwell maintain the ITIL processes.
The potential of Cherwell goes far beyond controlling system panels and portals. And the solution simultaneously offers integration of multi-sourced services. Essentially, Cherwell is an IT service desk solution that can function as a self-service portal as well.
What about ServiceNow?
The expertise of the ServiceNow also lies in IT service management solutions that are based in the cloud system. Moreover, the company has successfully positioned itself in the market by constantly adapting to market trends and offering efficient network solutions to its customers.
But the reason ServiceNow ranks higher than its alternatives is primarily because of its continuous process that makes room for more adjustments and developments.
The attractive yet friendly user interface of the ServiceNow tool is arguably the key reason for its success. Its integration is built on Software as a Service (SaaS), which helps with module adjustments, expansion of API capability, and makes customization relatively easy.
ServiceNow can even function as a self-service portal which makes access to real-time updates more compatible and accurate.
Comparative Analysis
To choose the perfect solution you have to assess the key features of the company. And to help you make that decision here’s a brief competitive distinction between the two solutions:
Vendor Selection
ServiceNow has a more diverse range of options when it comes to the number of applications that allow the platform to automate and integrate between multiple business processes. Moreover, it helps organizations make a singular mechanized system on marginally lower cost.
But that’s not all; customers can make the most out of ServiceNow’s extendable platform to create customized applications that are suitable for their business needs.
Cost Structure
The price of Cherwell starts from $49 each month. And the cost structure generally includes the modification cost, hardware cost, support and maintenance cost, software license cost, and subscription fee.
ServiceNow, on the other hand, is quite expensive as it mainly caters to large firms. Besides, ServiceNow lacks an efficient pricing module. It has much higher licensing cost, making Cherwell an ideal and affordable solution for small and medium-sized companies.
Customer Service
ServiceNow does a great job when it comes to providing the best customer support. It offers an extensive range of channels that customers can use to communicate through the instant help of agents.
Cherwell, however, provides customer support through online messaging that doesn’t leave much room for creativity and efficiency in the long run.
Ideal Features
Whether its Cherwell or ServiceNow, base your evaluation on how the existing processes improve the functionalities of the company. Thus, the usefulness of the interface and storage capacity in the cloud represent key features.
Growth of the Software
Cherwell relatively scores higher than ServiceNow when it comes to the way the software increases the output value and professional development of the company.
Documentation and Resources
ServiceNow offers more extensive knowledge in the form of documentation and insightful resources, like video tutorials.
Here’s a Cherwell vs. ServiceNow table that can help you identify the key differences:
How to Choose Between Cherwell and ServiceNow?
Focus on Your Return on Investment (ROI)
To expect a good return on your investment, prepare for additional expenses that you may incur apart from licensing cost.
Most of the companies thrive on optimal performance because of their hiring practices and the required customizations in the interior infrastructure of the solution. Thus, evaluate the return on investment for the long-term value.
Customization of the Tool
The customization should work as per the features of the tool. And the cost ratio directly impacts the minimum modifications.
That said, the changes shouldn’t affect foreseeable upgrades in the solution.
Information about the Provider
Make sure to assess the seller of the solution instead of solely focusing on the features of the tool. You can check available reviews from the customers.
The quality of service itself can also help you choose the ideal tool for your business. Also, post-purchase incidents and any doubts should be corrected by choosing the right individuals.
The Final Word
You should decide on what solution caters to your specific needs. And then compare the added benefits and overall characteristics of an ITSM tool that can help you reach your goals.
