Best Enterprise Help Desk & Ticketing Software
Customer support is very important for a business to keep customers happy. And the ticketing system plays an integral part in improving and boosting the sales of the business. However, it can be stressful to handle both the business and customer support aspects at the same time. This is because customer support is exhausting.
So, instead of doing everything on your own, you can outsource your support department to any enterprise help desk. Here are a few reliable and excellent examples of the best desk software for businesses.
Oracle Service Cloud
Oracle Service Cloud allows you to take the customer service of your enterprise to another level via better customer engagement, increasing productivity, and quick adaptability. With this amazing ticketing system, you can easily understand and deliver according to your consumers’ wants through service channels and devices.
Oracle’s key capabilities are excellent web customer service. This is where services, like web self-service, social self-service, e-mail help, co-browsing and much more are offered. Another important feature of Oracle is its cross-channel contact center. It further extends its branches to case management, guided resolution, agent mobility, and unified agent desktop, etc.
This extraordinary help desk ticketing software also gets applauded for its great features, like knowledge management, policy automation, field service management, and a service cloud platform where you get experienced management, integrations, hosting, operations and extensibility all in one.
HubSpot Service Hub
HubSpot Service Hub promises to bring order to customer service issues that your business might be facing. This desk software is a center where you can get all the tools to satisfy your consumers under one roof.
Any business or an enterprise that uses this ticket management software gives its customers an extraordinary and efficient experience. HubSpot desk ticketing system meets your customers’ needs efficiently with a conversation box and built-in automation and reporting.
Through the conversation box, you can collect all the emails, live chat, forums, social media queries, and much more under one roof. And all the conversations are improved through CRM.
In the latest version of HubSpot desk ticketing system, around 21000 articles have been introduced in the knowledge center.
This builds a powerful library of support articles to help consumers according to their need. The live chat feature of HubSpot increases conversation and engages customers personally.
Service Now
Service Now is a cloud-based help desk ticketing software. Service now has proven to be a great enterprise helpdesk by providing a single system of record and enterprise automation for all the IT services and applications.
Five major features of this help desk ticketing software are enough for anyone to reach a decision. First and foremost, Service Now provides an automated testing framework. The ATF service uses automated validation tests to respond to customers’ need as quickly as possible and to mirror the consumer without any scripting.
Another key feature of Service Now ticketing system changes advisory board workbench. It helps the CAB manager to schedule and plan meetings automatically. Other three features that make Service Now one of the best help desks are application portfolio management, best customer relationship management, and Service Now express, which allow consumers to access third-party integrations.
Salesforce Service Cloud
Salesforce Service Cloud improves customer service by producing a better agent experience. It provides agents with a unified view of every consumer communication in your enterprise. Another thing that this amazing ticketing system offers is robust productivity tools.
It also allows the help manager to support their teams via inbuilt performance dashboards and applications that are powered by AI-powered insights. Salesforce Service Clouds is considered the best CRM in the market.
Other key features include:
- Extraordinary knowledge base; it offers rapid solutions and increases agent productivity.
- It allows you to customize or automate both services and approvals via lighting flow.
- Omni-channel routing matches the best service provider that can solve the problem of the consumer.
Another thing that it can do is telephony integration by allowing you to integrate the most popular CTI system. It also offers asset and order management service analytics, macro automation, and much more.
Zendesk
Zendesk is an elegantly designed help desk ticketing software that is not only user-friendly but also eases tracking, prioritizing, and solving problems. This awesome ticketing system is fast and keeps customers happy. Zendesk gives an enterprise everything that makes customer support better. It also provides quick solutions to the queries and allows you to personalize solutions.
Zendesk gets all the fame for its ability to integrate multiple platforms. It also has ticket forms available with custom ticket fields. Another awesome thing about this application is that it is multilingual, which sets it apart from many other help desks out there.
This particular help desk can support up to 300 brands, products, facilities, and even areas. By allowing customization and personalization, it gives you more control over your public applications and integrations, private applications and private integrations, contextual workspaces, and much more.
Samanage
Samanage facilitates the enterprise by delivering the best customer service and better service experience to the employees as well. Samanage also brings more efficiency and visibility in delivered services because of its IT service management software.
It doesn’t only update the processes regularly, but also increases productivity too. This help desk ticketing software gives rapid replies to customers with its extraordinary alertness and scalability.
Samanage uses a fully integrated service. The asset management solutions use SaaS/ tenant platforms to allow internal providers to improve productivity and to update the process. It also comes handy with a revolutionized interface that provides awesome user experience and enables code-free customization. This software is also known for its other features, like cloud-based ITSM, a self-service portal, service catalog, license management, and much more.
Conclusion
We have discussed the six best helpdesk software solutions on the market. They can help your business enterprise in creating a better and stronger bond with your customers. We’ll conclude this article with the thought that the core of every business is its customers and keeping them happy is important for all businesses. Thus, outsourcing customer service to any one of the above-mentioned help desk ticketing software will ease your burden.
