Top 10 Help Desks for E-Commerce

You can easily overcome your customer service issues with help desks. Its basic purpose is to bring back the end-user into a functioning mode. Apart from this, it is also responsible for customer satisfaction, improving productivity, saving cost, and optimizing your resources.

If you are looking to outsource your customer service responsibilities, then let us help you by giving you a list of 10 best help desks from which you can choose the one that is most suitable for your e-commerce organization.

Gorgias

Gorgias reduces human efforts by providing everything via automation services. It sorts out customer requests and sends them to the correct department automatically. It also records the orders, updates shipping information, and many more with the help of automation.

The best thing is that with this software agents have fewer things to do which increases their productivity and helps them, serve customers in a better way. It also saves consumer information and history for future follow-ups. To sum it up, Gorgias provides everything through automation that helps you reduce human efforts and commit fewer mistakes.

Zendesk

Zendesk is one of the most popular and used help desk software that serves around 40,000 SMBs and multinationals organizations. It’s easy to use and organize. The four major benefits that it brings to every company are:

• Great and brilliant ticketing management;
• A call center for customer needs and queries;
• Live chat and messaging benefit and;
• A customizable knowledge center and consumer portal.

You can add all the premium features one by one or can get all of them in a package. To sum it up, Zendesk helps build long-lasting relationships with your end-users.

Freshdesk

Freshdesk is another prestigious and award-winning cloud-based help desk service that provides a wide range of features that strengthens your CRM. It provides you with a fast and easy ticketing system, automated link forums, information center, social and community platform, and much more.

It also helps you turn emails into tickets so that they are tracked for accurate responses. It can also help boost your team’s productivity and manage customers too. Its FB support center supervises all the conversations and responds to end-user queries as soon as possible. Moreover, it can easily be connected with multimedia platforms to widen the knowledge base.

HappyFox

HappyFox is an easy-to-use cloud-based consumer support platform that can be used by anyone, even people who lack technical knowledge can benefit from it. You can easily execute ticketing directly from the system, through email, and via social platforms too.

All of these tickets are automated. However, you’ll need a few tools to do it. Don’t worry as all these tools come in handy with the software. Its functions help ease a variety of tasks including enabling users to work on tasks, a ticket to staff, and much more. It also syncs with a smartphone and mobile devices easily, be it IOS, Android or Windows.

Hubspot Service Hub

Hubspot Service Hub is a service provider for your end-users. Its sole purpose is to provide the best service and keep your customers satisfied through an effective communication strategy. It offers everything that takes a customer to be satisfied with the business.

It helps with ticketing by solving customer’s ticketing issues and by using customer feedback options. Users can share their concerns and ideas as well. Live chats and conversational bots help the customers closely through direct conversation. With all these awesome features including other features too, it has become a great service provider for small start-ups.

Re:amaze

You can have better conversations with your customers through Re:amaze. It also supports, engages, and turns the traffic into your potential customers. Automated chatbots and live chat provide quick answers to consumers’ FAQs.

You can manage several support sites with only one account while in-built reporting features keep you up to date about your customer’s conversation and response time. Your work gets much easier because of the common automated workflow, which also brings in more customers.

Use this service provider to establish an unbreakable bond with your customers. You can also check customers’ responses through both quantitative and qualitative questionnaires.

UVdesk

UVdesk is also a cloud-based application that satisfies your customers in no time with its amazing features. It has mailboxes, an information center, form builders, and many customizable options where you can personalize things.

It eases the accessibility of the end-user to product support which helps create a great, long-lasting, and effective bond between the business and the customers. By piping emails, you can create tickets automatically from your consumers’ email.

The user-friendly feature of this application allows agents to manage and control the workflow which increases productivity and lessens the common fatigue that agents may feel.

Help Scout

Help Scout always prioritizes your customer satisfaction. It helps you figure out their needs and also provides a solution for it too. It provides content to your team and consumers all by itself. It’s one-to-one communication with your end-users, and the team helps improve your service.

Apart from this, it gives answers to FAQs, updates content on your business website in almost no time, and provides a downloadable contact form from any web page. To top it all off the services give a personal touch that helps the consumer and the business in sharing an everlasting bond.

Front

Front is the only help desk support that manages and organizes all your tickets, emails, and live chats under one roof. It means that all your data is now manageable. Ticketing numbers may help the agent, but for sure it gives a very robotic feel to the customers so to avoid that, it manages everything in one inbox.

To provide your customers with a personal touch, Front makes sure to set a reminder for you, so every consumer gets a reply personally. For better reply in real-time, it shares the drafts with the team and the connection with Salesforce or CRM makes it easy to access and edit consumer’s data.

Front also helps you measure the performance of your team, record responses, and gather customer surveys.

Kayako

Kayako is a help desk that provides exceptional customer service. It is a well-equipped tool that can be integrated with live chat software quite easily and quickly. Also, it manages and organizes a shared inbox.

It also provides customer support in different languages, which makes it better for many e-commerce businesses who want to target international audiences. It makes it easy to customize your ticket conversations.

It also solves unaddressed issues automatically. Kayako has also introduced a mobile app that can sync with all smart devices. In short, Kayako is best to build a strong relationship with your customers.

Conclusion

We discussed the top 10 helpdesks service providers that can help boost customer relationships and support you in your e-commerce business.