Top 6 Help Desk Software for Small Business to Get Started with

Small businesses need to provide excellent customer support more than any other. That’s because outstanding customer service is essential for increasing the number of loyal customers which leads to the company’s growth itself.

And using help desk software for small business would be a whale of solution for improving customer support quality and surpassing the clients’ expectations.

Numerous small business companies already started using such software and guess what — they are not small businesses anymore. And there are lots of reviews of different help desk software from such companies on the Internet to make sure of the beneficial outcome.

We’ve composed our own list of top help desk software for small business to help you find the right solution for your company. We will discuss benchmarks of such services, including ticket management, user interface, security, agent collaboration, and others that businesses are looking for.

HubSpot Service Hub

If you want your sales team to take part in CRM sales, then HubSpot is an exсellent option. With such software that is built for small businesses, you will be able to teach your whole company to deal with paperwork and handle repetitive tasks automatically. This way you will find a way to save their priceless time and spend it on cases that require management with personal attention or a quick solution instead.

The other benefit of this platform is the ability to display all tickets, deals, contact information, performance, etc. in one clearly organized dashboard. It enables tracking any interaction with customers and personalizing conversations with them regardless of the request source channel. To avoid answering every ticket with a common issue over and over, HubSpot offers creating templates for emails and sending them out in such situations.

Freshdesk

Freshdesk is considered a leading help desk software for small businesses. Among its services are: tracking all the tickets into one ultimate inbox, customizing, prioritizing and categorizing them automatically to get your customer support management under control. Provide all the necessary information about your products, services, and most frequently asked questions in a Knowledge Base, so your customers can find solutions they are looking for.

The other great feature assists small business companies in case they need an additional support agent only for a short period of time. There are day passes available, so they don’t spend extra for having more agents only for a couple of days or hours.

What about features that would perfectly suit in a basic toolset of small business help desk software? Freshdesk is one of the few platforms that offer a freemium plan with an unlimited number of agents for an unlimited amount of time. There’s nothing holding you back to getting started with small business help desk software before you get to using more sophisticated functions, tools, and even business applications as your company grows.

Zendesk

Zendesk is another top help desk software for small businesses with a set of proficient service facilities. Having an easy-to-use interface, it also offers a wide range of solutions for small businesses. First of all, it supports tracking tickets via phone, email, live chat, and social media support channels for the convenience of your customers. The other benefits are the ability to create a Knowledge Base and a forum for customers.

You can also extend the standard set of this small business help desk software tools! Just install any of Zendesk numerous free and paid business applications or other products to get a kit of completely new features for ticketing and else. You will be open to collaboration with such applications as CRM, and business accounting systems, feedback survey tools, and project management software.

Along with your company’s growth, easily set up more professional plans or add additional tools to enlarge the opportunities of your customer service.

Zoho Desk

Zoho Desk is one of the small business help desk software that can raise your team’s productivity with its context-awareness. It gathers customer tickets and adapts its behavior accordingly to the received data, helping you make the right decisions.

Also, using the right tools, such as performance metrics, its users can develop strategic improvements for better results of customer service. Zoho Desk offers multi-channel support and the ability to customize agents’ roles to provide robust solutions for most complicated issues.

An important feature of help desk software for small business is its newly added ability to provide proactive solving of critical support cases. For instance, it can be a recognition of any anomaly or evaluation of sentiments. These services were built for small businesses indeed!

Kayako

Kayako is a cloud-based help desk small businesses really can get the hang of. Using this help desk, you can be sure to get a number of services for a better case resolving efficiency.

The platform uses unifying customer support to conduct better customer service results. Its comprehensive set of help desk software tools includes multi-channel and multi-language support, so the agents are able to provide international customer management. Moreover, to enable real-time communication, there’s a live chat among its products offer.

Additionally, to be able to manage all these features in one dashboard, you can create and customize automations — a solution that will save a lot of time resources and efforts. However, it is always possible to reduce the number of tickets, for example, decrease repetitive ones, creating a Knowledge Base with solutions for the most common issues and questions about services, products, or other possibilities your business provides. Then you can customize your KB, dashboards, and even conversations as you want in order to make the self-service support center customer-friendly indeed.

Help Scout

Help Scout is also one of these easy-to-use help desk platforms, especially for small business companies. Nevertheless, it easily copes with a constant flow of support requests from numerous channels and organizes all the tickets within one dashboard.

In order to provide exceptional customer service, use Help Scout’s feature to enable your agents’ collaboration while managing one issue for a better result. Also, you can easily save your team’s time with bulk email answers having them personalized at the same time.

Its unique feature — Beacon, provides the users with a live chat initiating self-service among customers. It gives your customers ready access to your Knowledge Base, so they can look for a solution there first, instead of immediately seeking help from support agents. But in case their issue is too complicated for Beacon, the conversation with a real person is just a few clicks away!

Conclusion

So, you saw firsthand that help desk software for small businesses offers you a number of basic and exclusive features for support and further workflow management ideas. So, it’s high time you consider using help desk software and choose the best within these solutions if you want to improve your customer support level without worrying about your customer data security. Let yourself provide your customers with an excellent service to not only retain loyal customers but to constantly attract new ones.

Interested in migrating to small business help desk software? Reach out to our service as we are always here to help!